Conversational AI in eCommerce: Use Cases & Future Trends

This sales model is well understood and is particularly effective while chatbots remain relatively novel. As with any sales channel, it is likely to get less effective as users become more familiar with the techniques. While looking into the enthralling benefits of having a chatbot on your site, you might wonder whether the chatbot can replace human agents entirely in the eCommerce website. Instead, they can augment and enhance the functionality of your store with advanced technology. Chatbots play a vital role in enhancing the customer journey in the online store.

The chat automation feature enables you to be active and available for the customers. 24X7 customer support becomes highly crucial when you are running a global business. Since these are AI- programmed bots, this means uninterrupted service round the clock without any leave. Round-the-clock presence is a sure-shot way of gaining customers’ trust.

Do chatbots help with lead generation?

Answers are not limited to text; the bot can show a video, a photograph, or even a slide deck. This allows salespeople to learn about the product dynamically without monotonously flipping through catalogs. The field of sales holds greater potential with the advent of chatbots.

That said, Drift is user-friendly and easily integratable with most—if not all —existing sales and customer service software. Freshchat is a self-service AI platform that helps you deliver customer service through chatbot messaging. The idea of Freshchat is based on customer support but support that is driven to increase sales. Freshchat allows you to have automated and live conversations with customers on websites and other platforms which makes it easier to make them buy a service before they leave.

Eliminates Cart Abandonment in Your Store

We have the ability to train the AI on information so it answers just the way we want it to. Besides aggregating information, the self-learning AI chatbot imitates conversations with customers. The bot asks the most popular questions and expresses typical concerns about the product’s specifics, prompting sales reps to train on different communication scenarios. With NLP capabilities, the virtual teaching assistant processes learners’ answers and provides a success score. MobileMonkey provides an all-in-one sales outreach platform for lead generation, sales automation, and conversion optimization. This chatbot helps you generate leads from visitors visiting your website, and engage in conversations with them to acquire data from top-of-the-funnel activities.

Chatbots gather essential details and preferences by engaging with website visitors or social media users. They can ask tailored questions, such as inquiring about a visitor’s interests or requirements, and seamlessly guide them toward becoming qualified leads. The tool uses DocuSense technology to answer complex questions in no time. Its built-in templates with simple and intuitive UI enable you to set up chatbots without any glitch or technical knowledge.

Ready to transform your sales processes?

Design bots to transfer the top SQLs to your human sales reps in real-time & turn wait times to zero. Reps can continue chatting with the lead or call them to answer any questions as they cobrowse. This multi-channel sales communication empowers reps to highlight the value of their product and leave a positive impression on potential customers. A happy and satisfied customer is one of the key factors to a greater revenue margin in a business. Chatbots can provide better customer service compared to human agents by answering questions, and providing support all around the clock. By providing better customer service, sales chatbots help to increase sales, retain customers, and increase the chances of recurring customers.

• As the company continues to add automation features to their web store, the manager wants to use more advanced features in the chatbot.
• Down the line, chatbots can further assist your sales pipeline by optimizing conversions.
• Here are some expert tips to help you optimize your sales chatbot and generate more leads.
• This feature-packed tool enables you to create and deliver personalized conversations, which takes off the burden from your support representatives.

Chatbot Customization is a great feature every sales chatbot must have. This feature allows you to change the chatbot name (support, appointment, or sales bots), display name, add a display image, and put the bot on the pages of your choice. You can even look for a chatbot that allows you to play around with the theme and design of the chat widget. A chatbot with independent reports and analytics section brings clarity on performance metrics.

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